Service Requests

We're Here To Help

Use the link below to request service or to ask a question of our service department. We will follow up with you to confirm a scheduled date and time if a service call is necessary. If you have an emergency: please call us right away at (800) 221-5587 or dial 911.

Headquarters

225 Armory Street
Springfield, MA 01104
Toll Free: (800) 221-5587

  • Massachusetts

    Phone: (413) 739-2271
    Fax: (413) 736-7454

  • Connecticut

    (860) 635-0001

License Information

Massachusetts:  License #1535C
Connecticut: License #184473
New Hampshire: License #NH13480M
Vermont License: #EM-05934
Maine License: #MS60019069

To start a service request please click the link below to login. If you have questions or need help, please call us: (413) 739-2271.

About Us

Headquartered in Springfield, MA with operations in Connecticut, New Hampshire, Vermont & Maine, IBS  is a full-service security systems integrator providing Burglar Alarms, Fire Detection, Video Surveillance, Access Control and Audio/Video Communications. 

License Info

Massachusetts: #1535C
Connecticut: #184473
New Hampshire: #13480M
Vermont: #EM-05934
Maine: #MS60019069

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IBS Electronics & Security

225 Armory Street
Springfield, MA 01104
(800) 221-5587

COVID-19 UPDATES

As we keep a tight watch on regional updates, we're committed to keeping you posted on what IBS is doing and our commitment to help.

As we are thankful for you, our clients, we are doing our best within the guidelines and economic impact. We are limited to service our accounts via a service technician due to travel restriction placed upon us and can only respond to life safety emergencies.

If you have any general questions, visit https://ibselectronics.net/faq/ or feel free to email us at: info@ibselectronics.net for assistance. Please allow 24 – 48 hours for a response.

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