FAQ

We’re Here To Help

Thank you for visiting our FAQ page. If you need help with a question not listed here, or if you have an emergency please call us right away at (800) 221-5587.

Call: (800) 221-5587

Headquarters

225 Armory Street
Springfield, MA 01104
Toll Free: (800) 221-5587

Massachusetts
Phone: (413) 739-2271
Fax: (413) 736-7454

Connecticut
(860) 635-0001

License Information

Massachusetts: License #1535C
Connecticut: License #184473
New Hampshire: License #NH13480M
Vermont: License #EM-05934
Maine: License #MS60019069

Simply email us at info@ibselectronics.net, or call (800) 221-5587. All changes to your account information must be made in writing.

We have apps for that! Check out features for your home or business. Contact us to learn more information and to see if your system is compatible.

Yes! You can pay your bill online by clicking here.

If your alarm is beeping, silence the alarm according to the manufacturer’s manual. Your alarm system will run on its backup battery if the power goes out. It is recommended that you replace your alarm panel battery every 3 to 5 years.