We're Here To Help

Thank you for visiting our FAQ page. If you need help with a question not listed here, or if you have an emergency please call us right away at (800) 221-5587. 


225 Armory Street
Springfield, MA 01104
Toll Free: (800) 221-5587

  • Massachusetts

    Phone: (413) 739-2271
    Fax: (413) 736-7454

  • Connecticut

    (860) 635-0001

License Information

Massachusetts:  License #1535C
Connecticut: License #184473
New Hampshire: License #NH13480M
Vermont License: #EM-05934
Maine License: #MS60019069

Simply email us at info@ibselectronics.net, or call (800) 221-5587. All changes to your account information must be made in writing.

We have apps for that! Check out features for your home or business. Contact us to learn more information and to see if your system is compatible.

Yes! You can pay your bill online by clicking here

If your alarm is beeping, silence the alarm according to the manufacturer’s manual. Your alarm system will run on its backup battery if the power goes out. It is recommended that you replace your alarm panel battery every 3 to 5 years.

About Us

Headquartered in Springfield, MA with operations in Connecticut, New Hampshire, Vermont & Maine, IBS  is a full-service security systems integrator providing Burglar Alarms, Fire Detection, Video Surveillance, Access Control and Audio/Video Communications. 

License Info

Massachusetts: #1535C
Connecticut: #184473
New Hampshire: #13480M
Vermont: #EM-05934
Maine: #MS60019069

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IBS Electronics & Security

225 Armory Street
Springfield, MA 01104
(800) 221-5587


As we keep a tight watch on regional updates, we're committed to keeping you posted on what IBS is doing and our commitment to help.

As we are thankful for you, our clients, we are doing our best within the guidelines and economic impact. We are limited to service our accounts via a service technician due to travel restriction placed upon us and can only respond to life safety emergencies.

If you have any general questions, visit https://ibselectronics.net/faq/ or feel free to email us at: info@ibselectronics.net for assistance. Please allow 24 – 48 hours for a response.

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